COVID-19 Personal Banking and Loans

Personal Banking Clients

To assist our clients experiencing financial hardships due to COVID-19, we are automatically waiving some fees and providing other concessions by request. Every financial situation is unique. We are here to help. Please contact us at 888-326-2265 and support@beneficialstate.com.



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Branch Hours and ATMs


Currently, our branches are open alternate hours, from 10:00 am to 4:00 pm. 

Please visit our Branches and ATM page before attempting to visit our branches in-person. We are doing everything we can to protect our customers and employees – this includes observing Social Distancing.

  • If you are feeling unwell, please do not enter our branch lobby.
  • While visiting our branch offices, please maintain a distance of 6-feet from other occupants.  If this is not possible due to the number of individuals already in the lobby, please remain outside until this distance can be observed.


ATMs

We provide surcharge free ATM withdrawals at any Beneficial State ATM, or most STAR, Shazam or MoneyPass ATMs.
Deposits can be made at any Beneficial State ATM, or most MoneyPass ATM’s.




Economic Impact Payments

The IRS will be issuing the Economic Impact Payments in the coming weeks.  For most taxpayers, payments are automatic, and no further action is needed - this includes taxpayers who filed tax returns in 2018 and 2019, and most seniors and retirees. 

For information on eligibility, update direct deposit information, check on status of your payment, and much more, please visit the IRS website at  https://www.irs.gov/coronavirus/economic-impact-payments.

Everyone should also be on the lookout for scams during this time, especially those scams targeting taxpayers and recipients of Economic Impact Payments.  Visit https://www.irs.gov/newsroom/tax-scams-consumer-alerts for additional information, or www.beneficialstatebank.com under Fraud Awareness.

Beneficial State Bank encourages our customers to utilize electronic or phone banking services to determine if your Economic Impact Payment has been deposited to your account.   And remember that the safest place to keep cash is in the bank – you can access your payment using your debit card or at an ATM.  Please help us keep our customers and employees safe by using non-contact banking options as much as possible.

If you need assistance, please call us at 888-326-2265, or send us a message to support@beneficialstate.com.





Personal & Auto Loan Payments


Auto Loans

If the economic impact of the current pandemic has made it difficult to make your monthly loan payment, please contact us at 800-550-5790  or email us at customerservicedepartment@beneficialstate.com to discuss alternative payment options. If you are a borrower in good standing, you may qualify for payment deferral.


Mortgage Loans and Home Equity Lines of Credit (HELOCs)

 If the economic impact of the current pandemic has made it difficult to make your monthly loan payment, please contact us at 888-326-2265 and support@beneficialstate.com  to discuss alternative payment options. If you are a borrower in good standing, you may qualify for payment deferral.



Online Banking


Use your computer or smartphone to access your bank accounts 24 hours a day, 7 days a week. 

  • Monitor your spending 
  • Transfer funds between accounts 
  • Pay bills and individuals online 
  • Set up account alerts, and more!

Login to online banking to get started. First-time? Enroll here.




    Mobile Deposits


    Use the mobile app or deposits can be made at any Beneficial State ATM, or most MoneyPass ATMs.

    Download the app: "Beneficial State Bank Mobile"

    Download on the App Store Get it on Google Play

    Please note: There are two apps in the app store, please use the one with "mobile" in the name. Message and data rates may apply.



    FAQs



    Are my accounts at Beneficial State Bank covered by FDIC insurance? 

    There are no changes to FDIC insurance coverage at Beneficial State Bank. The FDIC Insurance Corporation recently noted that since 1933, no depositor has ever lost a penny of FDIC-insured funds. Please contact your Account Manager or visit https://www.fdic.gov/deposit/ for additional information.



    What if I have trouble making my credit card payment?

    If you are participating in one of our Credit Card Programs, you may be eligible to take advantage of the Skip-a-Pay Option.
    • Skip-a-Pay starts April 1, 2020 and runs through May 31, 2020. 
    • A business or consumer may choose not to make a payment in the months of April and May.
    • There are no late fees or delinquency credit reporting notices if you should choose not to pay during this time period.
    • Finance charges would continue to accrue.
    • No enrollment is necessary; simply Skip-a-Pay during those months.
    Please refer to your latest statement for more information.

    What if I have trouble paying my auto loan payment?

    If the economic impact of the current pandemic has made it difficult to make your monthly loan payment, please contact us at 800-550-5790 or email us at customerservicedepartment@beneficialstate.com to discuss alternative payment options. If you are a borrower in good standing, you may qualify for payment deferral.