Contact Us

General Questions

General Customer Service: support@beneficialstate.com or 888.326.2265
Hours: Monday - Friday: 9am to 5pm | Saturday & Sunday: Closed

24/7 Automated Customer Service: 833.OUR.HERO (833.687.4376)

Auto Loan Customer Service: 800-550-5790

Former Albina Community Bank Customer Service: 800.814.6088
Hours: Monday - Thursday: 9:00am to 5:00pm | Friday: 9:00 to 6:00pm | Saturday & Sunday: Closed

Branches, Hours and ATMs

For addresses and hours, please visit our Branches and ATMs page

Need to pay your loan?

Legacy Pan American Bank and Finance and Thrift Bank Customers pay online here.

LOOP Credit Card

Lost or Stolen Debit or Credit Card?

ATM or Debit Card:

Monday - Friday: 9:00am to 5:00pm: support@beneficialstate.com or 888.326.2265

After Business Hours Phone: 800.554.8969
Former Albina Community Bank Customers- ATM/Debit Card: 800.554.8969
Former F&T and PAB Customer + New LA & Central Valley Customer: 866.508.2693

Credit Cards:

Former Albina Community Bank Customers- Credit Card: 800.423.7503

Need to reorder checks?

Please contact our Customer Care Center at support@beneficialstate.com or 888-326-2265.

Routing Number

Our routing number is 121182056

Annual Disclosure Statement

Download our Annual Disclosure Statement