Contact Us

General Questions 

General Customer Service: support@beneficialstate.com or  888.326.2265 
Hours: Monday - Friday: 9am to 5pm | Saturday & Sunday: Closed

24/7 Automated Customer Service: 833.OUR.HERO (833.687.4376)

Auto Loan Customer Service: 800-550-5790

Former Albina Community Bank Customer Service: 800.814.6088 
Hours: Monday - Thursday: 9:00am to 5:00pm | Friday: 9:00 to 6:00pm | Saturday & Sunday: Closed


Branches, Hours and ATMs

For addresses and hours, please visit our Branches and ATMs page


Need to pay your loan?

Legacy Pan American Bank and Finance and Thrift Bank Customers pay online here


LOOP Credit Card

Login Here to view transactions, pay your bill and more.


Lost or Stolen Debit or Credit Card? 

ATM or Debit Card:

Monday - Friday: 9:00am to 5:00pm: support@beneficialstate.com or 888.326.2265

  • After Business Hours Phone: 800.554.8969
  • Former Albina Community Bank Customers- ATM/Debit Card: 800.554.8969
  • Former F&T and PAB Customer + New LA & Central Valley Customer: 866.508.2693 

Credit Cards:

Former Albina Community Bank Customers- Credit Card: 800.423.7503


Need to reorder checks?

Please contact our Customer Care Center at support@beneficialstate.com or 888-326-2265.


Routing Number

Our routing number is 121182056


Annual Disclosure Statement

Download our Annual Disclosure Statement