General Questions & Concerns

General Customer Service: support@beneficialstate.com or  888.326.2265 
Hours: Monday - Friday: 9am to 5pm | Saturday: Closed

Auto Loan Customer Service: 800-550-5790

Former Albina Community Bank Customer Service: customercare@beneficialstate.com or 800.814.6088 
24/7 Automated Customer Service: 800.992.5086 
Hours: Monday - Thursday: 9:00am to 5:00pm | Friday: 9:00 to 6:00pm | Saturday: Closed

Branches, Hours and ATMs

For addresses and hours, please visit our Branches and ATMs page

Need to pay your loan?

Legacy Pan American Bank and Finance and Thrift Bank Customers pay online here. 

Lost or Stolen Debit or Credit Card? 

ATM or Debit Card:

Monday - Friday: 9:00am to 5:00pm: support@beneficialstate.com or 888.326.2265

After Business Hours Phone: 800.554.8969

Former Albina Community Bank Customers- ATM/Debit Card: 800.554.8969

Former F&T and PAB Customer + New LA & Central Valley Customer: 866-508-2693

Credit Cards:

Call TCM Bank at 800.883.0131 

Former Albina Community Bank Customers- Credit Card: 800.423.7503

Need to reorder checks?

PERSONAL ACCOUNTS - Re-order online from Main Street Checks here

BUSINESS ACCOUNTS - Please call Customer Care Center at 888.326.2265

Annual Disclosure Statement

Download our Annual Disclosure Statement