Contact

Contact Us

Whether you need assistance with your personal checking account, have questions about your business’s operating loan or simply want learn more about Beneficial State, we offer several ways to get a hold of a team member.

 

You have questions. We have answers.

 

Want to talk to a team member?

You can reach us at support@beneficialstate.com or 888.326.2265 during our Customer Care Center hours—9 a.m. to 5 p.m., Monday through Thursday, and 9 a.m. to 6 p.m. Friday.

Need to reach Telephone Banking?

You can reach our automated customer service line 24/7 at 833.OUR.HERO (833.687.4376).

Need assistance with your auto loan?

You can reach our specialized auto loan customer service team at 800.550.5790. Click to make a payment.

Need to reorder checks?

You can reach us at support@beneficialstate.com or 888.326.2265 during our Customer Care Center hours—9 a.m. to 5 p.m., Monday through Thursday, and 9 a.m. to 6 p.m. Friday.

 

Managing your card? Start here.

 

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Debit card lost or stolen?

If your Beneficial State debit or ATM card has gone missing, reach us at support@beneficialstate.com or 888.326.2265, 9 a.m. to 5 p.m., Monday through Thursday, and 9 a.m. to 6 p.m. Friday, or 855.219.5399 after hours.

Managing your Beneficial State Credit Card? Icon

Managing your Beneficial State Credit Card?

To access transaction history, pay your bill and manage your Beneficial State Credit Card, log in at EZCardInfo.com. If you need assistance with your credit card, contact: 800-423-7503.

Need help with your LOOP card? Icon

Need help with your LOOP card?

To access transaction history, pay your bill and manage your LOOP Credit Card account, log in at EZCardInfo.com. If you need assistance with your credit card, contact: 800-299-9842.

 

Still need answers? Here are a few more.

 

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Ready to pay your loan?

If you financed your consumer loan through Beneficial, you can make payments right here.

Click Here
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Blanking on the routing number?

If you’re a Beneficial State account holder in search of our routing number, it’s 121182056.

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After our disclosure statement?

If you’re curious about how we’re doing, you can access our public annual disclosure statement here.

Click Here

 

Find a Branch or ATM

 

On the hunt for a Beneficial State location? Or need branch hours?

Find an ATM

 

 

Customer Care Center

 

Beneficial State Bank

888.326.2265

support@beneficialstate.com

Hours:
Monday - Friday: 9am - 5pm
Saturday: Closed

Auto Loan, Former F&T & PAB Clients

800.550.5790

Hours:
Monday - Friday: 8am - 6:30pm
Saturday: 10am - 2pm

Former Albina Community Bank Clients

800.814.6088

800.992.5086 (24/7 Automated Customer Service)

customercare@beneficialstate.com

Hours:
Monday - Thursday: 9am - 5pm
Friday: 9am - 6pm
Saturday: Closed