Contact Us
Whether you need assistance with your personal checking account, have questions about your business’s operating loan or simply want a dose of that patented Beneficial State Bank community charm, we offer several ways to get a hold of a team member.
You have questions. We have answers.
Want to talk to a team member?
You can reach us at support@beneficialstate.com or 888.326.2265 during our Customer Care Center hours—9 a.m. to 5 p.m., Monday through Friday.
Need help after hours?
You can reach our automated customer service line 24/7 at 833.OUR.HERO (833.687.4376).
Need assistance with your auto loan?
You can reach our specialized auto loan customer service team at 800.550.5790. Click to see what Beneficial offers for vehicle-buyers.
Need to reorder checks?
You can reach us at support@beneficialstate.com or 888.326.2265 during our Customer Care Center hours—9 a.m. to 5 p.m., Monday through Friday.
Managing your card? Start here.
Debit card lost or stolen?
If your Beneficial debit or ATM card has gone missing, reach us at support@beneficialstate.com or 888.326.2265, 9 a.m. to 5 p.m., Monday through Friday, or 800.554.8969 after hours.
Former Albina cardholder?
If your former Albina Community Bank credit card has gone missing, reach a team member at 800.423.7503.
Managing a LOOP?
To access transaction history, pay our bills and manage your LOOP Credit Card account, log in at EZCardInfo.com.
Customer Care Center
Beneficial State Bank
Hours:
Monday - Friday: 9am - 5pm
Saturday: Closed
Auto Loan, Former F&T & PAB Clients
Hours:
Monday - Friday: 8am - 7pm
Saturday: 10am - 2pm
Former Albina Community Bank Clients
800.992.5086 (24/7 Automated Customer Service)
customercare@beneficialstate.com
Hours:
Monday - Thursday: 9am - 5pm
Friday: 9am - 6pm
Saturday: Closed
Still need answers? Here are a few more.
Ready to pay your loan?
If you financed your consumer loan through Beneficial, you can make payments right here.
Blanking on the routing number?
If you’re a Beneficial checking accountholder in search of our routing number, it’s 121182056.
After our disclosure statement?
If you’re curious about how we’re doing, you can access our public annual disclosure statement here.