Frequently Asked Questions

Call 800-717-4923 to activate your debit card.

When we send your ATM card, we also send you a separate document with your PIN, which should arrive within one day of your ATM card. If you would like immediate access to your ATM card or if your PIN information did not arrive, contact the Customer Care Center. No bank employee will ever ask you for your PIN.

If your debit or ATM card is missing, contact us as soon as possible.

We offer several ways to make a payment on your auto loan, including online, through our app, via phone or text, or by sending a check through the mail. See payment details.

You can check your balance by logging into online banking. In the top right of the Beneficial State Bank website, click Log In and select Auto Loan. You’ll need to enroll the first time you access your account.

You can apply online through our website. Through the application process, you can get a pre-approval to know how much you can spend on your next vehicle. You can also apply to refinance your current non-commercial auto loan to lower your rate or payment amount.

If you have a new or updated auto insurance policy, upload your new insurance policy.

For a due date change, contact our auto loan support team. We’ll see if we can move your monthly payment due date to a day that works better for you. Some restrictions may apply.

If you have missed a payment or think you may miss an upcoming payment, contact our auto loan support team as soon as possible. We’ll review your account and try to work with you to make arrangements. Some restrictions may apply.

Contact our Collateral department as soon as possible at 559-793-0373, available Monday through Friday, 8 AM – 5 PM Pacific Time.

Use the following address to add Beneficial State Bank to your auto insurance policy:
PO Box 690688
San Antonio, TX 78269

Our auto loan support team is here to help you with any questions.

Call 833-498-2464 and follow the prompts for a lost or stolen card.

For issues with your account login like forgotten username or issues resetting your password, call 866-604-0380.

From the Beneficial State Bank website, in the top right, click Log In, and select Credit Card. Follow instructions to make your payment or view your statement.

Call 833-498-2464, available 24/7, and follow the prompts.

You can make your credit card payments via check/money order or bill pay. Mail to:

Beneficial State Bank
P.O. Box 6818
Carol Stream, IL 60197-6818

If using bill pay, put your full 16-digit account number in the memo field on the bill payer screen.

Call 800-543-5073 to activate your credit card.

When you use your Climate Card, you’ll earn points for everyday purchases. Learn how you can redeem your points for merchandise, airline tickets, cash back, or donations to pre-approved nonprofit organizations.

Our credit card support team is here to support you with any questions.

Reach out to your primary officer. If you’re not sure who this is, the Customer Care Center can help you find this information.

We would love to connect with you. Share some information with us and one of our bankers will follow up with you.

We offer several ways to easily send payments to friends and family members. See payment instructions.

You can choose between our standard Beneficial State Bank-branded check or many other check designs. Browse check designs. Once you’re ready to order, call our Customer Care Center.

If you’ve ordered checks after January 1, 2020, you can reorder online.

Use the information below to receive a domestic wire. To ensure proper routing and delivery of funds, be sure all fields are used. Missing or inaccurate details can cause posting delays, returned wires, or even loss of funds.

Bank Name: Beneficial State Bank
Wire Transfer Routing Number: 121182056
Account Holder: Your Name
Account Number: Your Bank Account Number

Bank Address, with City & State:
1438 Webster St. Suite 100
Oakland, CA 94612

All wires received are subject to review prior to posting to your account. Beneficial State Bank and our third-party service provider have the right to return or reject a wire for any reason. To avoid having a wire returned, provide the sender with all necessary information and the names exactly as they appear on your accounts.

Call our Customer Care Center, go in-person to a branch near you, or reach out to your primary account officer for assistance with receiving an international incoming wire.

Our branch staff will be happy to assist you with sending a domestic or international wire. Find the branch nearest you and then call or come in person to initiate a wire transfer.