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Frequently Asked Questions

Quick Links & Information
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Frequently Asked Questions About:

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Debit & ATM Cards
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Auto Loans
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Credit Cards
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Business & Nonprofit
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Additional Services
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Regulatory & Disclosures
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Careers
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Contact Us

Debit & ATM Cards
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  • How do I activate my debit or ATM card?

    Call 800-992-3808 to activate your debit or ATM card and set up your PIN. Please call from the phone number you provided when you created your account.

  • What should I do if my debit or ATM card is lost or stolen?

    If your debit or ATM card is missing, contact us as soon as possible.

Auto Loans
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  • How do I make an auto loan payment?

    We offer several ways to make a payment on your auto loan, including online, through our app, via phone, or by sending a check through the mail. See payment details.

  • How do I check my auto loan balance?

    You can check your balance by logging in to online banking. In the top right of the Beneficial State Bank website, click Log In and enter your username and password. You’ll need to register the first time you access your account.

  • How can I apply for an auto loan or refinance my current loan?

    You can apply online through our website. You can also apply to refinance your current non-commercial auto loan to lower your rate or payment amount.

  • How can I update my auto insurance?

    If you have a new or updated auto insurance policy, upload your new insurance policy.

  • How can I change my auto loan due date?

    For a due date change, contact our support team. We’ll see if we can move your monthly payment due date to a day that works better for you. Some restrictions may apply.

  • How can I make payment arrangements?

    If you have missed a payment or think you may miss an upcoming payment, contact our support team as soon as possible. We’ll review your account and try to work with you to make arrangements. Some restrictions may apply.

  • What should I do if my vehicle has been involved in an accident or impounded?

    Contact our Collateral department as soon as possible at 559-793-0373, available Monday through Friday, 8 AM – 5 PM Pacific Time.

  • How can I add Beneficial State Bank as the lienholder/loss payee for my auto insurance policy?

    Use the following address to add Beneficial State Bank to your auto insurance policy:
    PO Box 690688
    San Antonio, TX 78269

  • How can I get support with my auto loan?

    Our support team is here to help you with any questions.

Credit Cards
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  • What should I do if I need to report my credit card lost or stolen or have other issues with my credit card?

    Call our Customer Care team and we will be happy to help you out. We can help you report your credit card lost or stolen, make a payment over the phone, troubleshoot issues with online banking, or any other issues with your credit card.

  • How can I activate my credit card?

    Call 866-691-4720 to activate your credit card.

  • How can I make a payment by mail?

    You can make your credit card payments via check/money order or bill pay. Mail to:

    Beneficial State Bank
    P.O. Box 2711
    Omaha, NE 68103-2711

    If using bill pay, put your full 16-digit account number in the memo field on the bill payer screen.

Business & Nonprofit
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  • How can I get support with my business or nonprofit banking?

    Reach out to your primary officer. If you’re not sure who this is, the Customer Care Center can help you find this information.

  • I’m interested in banking with Beneficial State Bank for my business or nonprofit.

    We would love to connect with you. Share some information with us and one of our bankers will follow up with you.

Additional Services
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  • How can I turn on eStatements for my account?

    Signing up for eStatements makes viewing your statements your statements convenient, safe, and environmentally friendly. To turn off paper statements and opt in to receive eStatements:

    1. Log in to online banking.
    2. Click "Accounts," then "Statements."
    3. Read and follow the instructions to eSign the eStatement Agreement.
    4. Select "Electronic" next to your accounts and unselect "Paper."

  • How do I order checks for the first time?

    You can choose between our standard Beneficial State Bank-branded check or many other check designs. Browse check designs. Once you’re ready to order, call our Customer Care Center.

  • How can I reorder checks?

    If you’ve ordered checks after January 1, 2020, you can reorder online.

  • How can I receive a domestic incoming wire?

    Use the information below to receive a domestic wire. To ensure proper routing and delivery of funds, be sure all fields are used. Missing or inaccurate details can cause posting delays, returned wires, or even loss of funds.


    Bank Name: Beneficial State Bank
    Wire Transfer Routing Number: 121182056
    Account Holder: Your Name
    Account Number: Your Bank Account Number

    Bank Address, with City & State:
    1438 Webster St. Suite 100
    Oakland, CA 94612


    All wires received are subject to review prior to posting to your account. Beneficial State Bank and our third-party service provider have the right to return or reject a wire for any reason. To avoid having a wire returned, provide the sender with all necessary information and the names exactly as they appear on your accounts.

  • How can I receive an international incoming wire?

    Call our Customer Care Center, go in-person to a branch near you, or reach out to your primary account officer for assistance with receiving an international incoming wire.

  • How can I send a domestic or international wire?

    Our branch staff will be happy to assist you with sending a domestic or international wire. Find the branch nearest you and then call or come in person to initiate a wire transfer.

Regulatory & Disclosures
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Careers
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  • How can I obtain verification of employment or income?

    For security and privacy of employee information and for 24/7 access for verifiers, we use The Work Number for all income and employment verification requests. Our employer code is 10549908.

    If you are a current or past employee and are financing a loan for a home or vehicle, renting a property, or applying for a credit card, you can direct your requestor to this site and provide them our employer code. If you are a third-party verifier, you can access employment and (if granted by the employee) income verification through The Work Number.

  • How can I apply for a job at Beneficial State Bank or check the status of my job application?

    If you want to view current openings or are ready to apply, look at our open positions.

    If you've already applied, you can log back into your Careers account and check the status. If you’ve forgotten your password to your job application, hit the Careers account link and click “forgot password” to reset your password using your e-mail address you provided.

  • How can I learn more about working at Beneficial State Bank?

    Our Careers page has information on our mission, vision, benefits, and perks of working for this amazing company! Still have questions? Reach out to our Human Capital team at humancapital@beneficialstate.com.