Safeguarding customer privacy is very important to us. At Beneficial State Bank we are committed to protecting the security of your personal information. The following privacy policy explains how we use and protect customer information.
CONFIDENTIALITY & COMPLIANCE NOTICE: This communication is confidential and is intended solely for the addressee. It is not to be forwarded to any other person or copied without the permission of the sender. Please notify the sender in the event you have received this communication in error. This communication is not an offer to sell or a solicitation of an offer to buy any securities discussed herein. Beneficial State Bank makes no representation as to the accuracy or completeness of information contained in this communication.
For increased security, Beneficial State Bank is now requiring customers to change their Online Banking passwords every 90 days. This is in an effort to help to protect your privacy, deter fraud and prevent identity theft. If you have questions, please call us toll free 888.326.2265.
Regular email is not a secure method of communication. You should be wary of suspicious email and never open attachments, click on links, or respond to emails from suspicious or unknown senders. Beneficial State Bank will never ask you to verify financial or personal information via unsolicited email or telephone calls, and you will never get an email from @bsb.com, only @beneficialstate.com.
We recommend that you take the following email security measures:
If you receive a suspicious email claiming to be from Beneficial State Bank that you think is a phishing email, do not respond or provide any information, and please report the correspondence to us at mybank@beneficialstate.com or call our Operations Department at 888.326.2265.
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of a fraudulent email that has the appearance of being sent from the FDIC.
The subject line of the email states: “check your Bank Deposit Insurance Coverage.” The email tells recipients: "You have received this message because you are a holder of a FDIC-insured bank account. Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets.”
The email then asks recipients to “visit the official FDIC website and perform the following steps to check your Deposit Insurance Coverage” (a fraudulent link is provided). It then instructs recipients to “download and open your personal FDIC Insurance File to check your Deposit Insurance Coverage.”
This email and associated website are fraudulent. Recipients should consider the intent of this email as an attempt to collect personal or confidential information, some of which may be used to gain unauthorized access to online banking services or to conduct identity theft.
The FDIC does not issue unsolicited emails to consumers. Financial institutions and consumers should NOT follow the link in the fraudulent email.
Beneficial State Bank has recently received reports of SMiShing attacks (also known as text phishing), which have impacted cardholders of financial institutions located primarily in the eastern region of the U.S.
SmiShing is a type of social engineering that uses cell phone text messages to persuade victims to provide personal information such as card number, CVV2, and PINs. The text message may contain either a website address or more commonly, a phone number that connects to an automated voice response system, which then asks for personal information.
The following are examples of SMiShing messages recently sent to cardholders:
Although we may ask identifying information from you to verify your identity, Beneficial State Bank will never ask for the CVV2 or PIN number from your debit card. Please contact us to have your card reissued if you receive one of these messages.
The bank continues to receive reports of a telephone scam involving fraudsters attempting to obtain personal information from cardholders. The details are as follows:
Cardholders have received computer-generated calls claiming to be from their financial institution. The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the customer to key their account number, card expiration date, and PIN.
Cardholder awareness is key in combating fraud. Use these helpful tips to protect yourself:
As with all possible fraudulent situations, you are encouraged to take appropriate measures if a scam is suspected.
If you have questions, please contact us at support@beneficialstate.com or toll-free at 888.326.2265.
As the economy worsens and crime rises, it is important to follow safety precautions when using an ATM to avoid being robbed:
If you have questions, please contact us at support@beneficialstate.com or toll-free at 888.326.2265.