These guides are a resource for a smooth transition onto our new banking system.
If you need further assistance, contact our Treasury Department at email@example.com or 510-550-8484.
We will email you temporary access credentials the weekend of September 15th and 16th. You can begin using these credentials on September 17th at 9:00 am. You will be required to reset your password and establish security questions on your first access.
You will need to copy and make records of all ACH templates that you are currently using. These will not convert to our new system, only accounts and access are converting.
We will contact you directly via phone for any exception items and decisions that need to be made the morning of Monday, September 17th. Beginning Tuesday, September 18th, you will use our new system for all exception items.
You will need to download and install new drivers for your scanner to function on our new online platform.
You will need to copy and make records of all wire templates that you are currently using. The templates will not convert to our new system, only your accounts and access are converting.